Frequently Asked Questions
Do you Ship Internationally ?
Yes we do. As a matter of fact, we have a dedicated operations team looking after the international shipments of our products. The international shipments would be charged depending upon the location and you can track your orders through our website Track Your Order button.
Who should I to contact if I have any queries?
You may contact us directly through the chat window, where we have our team at your constant help, providing you instant live help and resolving your queries. However for further queries you can mail us at firstname.lastname@example.org
How do I track my order ?
If you have placed the order with us and have the expected delivery to your place, you can always check the status of your order by entering your unique order number on the Track Your Order option in our website.
How can I cancel or change my order ?
Cancellation of order can be done only within 24 hours of placing an order. Once your order placement has been above 24 hours you cannot cancel the order. Exchange is not possible once box seal is open.
How long will it take to get my package ?
The delivery of your product depends upon the location from where you have placed the order. As we are based in Mumbai, all deliveries within the city takes maximum 48 hours, and for delivery outside Mumbai it takes maximum of a weeks time.
What Shipping methods are available ?
The shipping method depends upon the area where the product needs to be delivered. We choose the delivery method as per the proximity and reachablity of the destination. The products will be delivered through best of the courier service provider or by a better transport options.
Do you provide any warranty ?
Yes, all the products we sell are from a reputed brands and they mostly carry a company warranty of 1 year, which differs depending upon the product you purchase. Complete assistance, will be provided by our support team.
Do you have replacement guarantee ?
Replacement will be possible only within 48 hours.